SOME COACH FEEDBACK FOR FINDING THE RIGHT-FIT CLIENTS
Fuel for good reviews
Here are some suggestions coaches have offered fellow coaches, to increase their chances of having happy clients:
It is important to assess the client and determine whether they are capable of succeeding in your program, based on:
Their level of experience or education, particularly if your program is not at a 101 level.
Their level of personal development (eg. their willingness to dig deep into their own crap to confront their stinkin’ thinkin’ and other personal challenges).
If they do not meet your suggested pre-requisite level of personal development or understanding, or have behavioral/mental challenges that prevent them from excelling in your program, consider sending them to a more appropriate professional, such as a therapist or coach with a different, more appropriate focus for their needs.
2. Be clear about what level of commitment is required to succeed in your program. That includes:
FINANCIAL COMMITMENT: Can the client succeed without an additional upsell?
TIME COMMITMENT: How many hours per day/week will they need to commit to your program?
COMMITMENT TO PERSONAL CHANGE: How willing must they be to dig deep into their own crap and confront what’s not working in their life?
3. Be very clear about what your program will or will not include. Make sure you are both on the same page. Do not say you will deliver A and then deliver B.
4. Be very clear about how much support you will offer the client during your program. Is your program DO IT YOURSELF with very little support, taught in a group with limited one on one support and more peer support, or lots of one on one support. It’s also important that you are clear about how immediate that support will be, if available (24 hours later, on call 24/7, etc.) and in what form: email, phone, skype, etc.
5. Clarify how much of your program will be facilitated by yourself versus members of your team/staff.